I have an overdue payment, help!

[Anonymous]

Why have 02 gone down hill? They use to be the best network now I wanna move from them. My friend said he wants to go with them. I told him not to

[Title changed for clarity]

[MI5]

Anything in particular?

[Cleoriff]

@AnonymousIf you come back and explain why you think O2 has gone downhill....we may be able to advise further...

[Anonymous]

Well my bill was due on the 12th of this month of a total of 52.94 I left £60 on my account. O2 took it out I get a text a day later saying I have an overdue payment.

[Cleoriff · Accepted solution]

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@Anonymous wrote:
Well my bill was due on the 12th of this month of a total of 52.94 I left £60 on my account. O2 took it out I get a text a day later saying I have an overdue payment.

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Then you need to query this with O2 https://www.o2.co.uk/contactus

[MI5]

Probably just a simple mistake or error somewhere.
Have you called customer service on 202 to ask why?

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

I’m very sorry to hear about your poor experience. Please follow @Cleoriff and @MI5 and find the best way for you to get in touch here. 

The O2 community is a group of customers like you, happy to answer questions, discuss O2 or chat about any related topic but we are not Customer Service I am afraid.

Hope to see you around soon