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I can’t pay my bill

Amy211
Level 1: Joiner
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on ‎04-01-2021 16:47

on ‎04-01-2021 16:47

I was due to get a universal credit payment on the 24th December but because my partner left his job and started a new one in the same period I didn’t get anything. I’ve scraped some money together today to pay the manjority of my o2 bill but I can’t pay the remainder until next Monday.
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MI5
Level 94: Supreme
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on ‎04-01-2021 16:58

on ‎04-01-2021 16:58

@Amy211 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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