I Need a PUK code

[Christy1]

I need a PUK code for my old phone Samsung 8 and I also need a new sim to use the phone again the phone is locked with a latching code which I have but need to be able to unlock
Thanks

[MI5 · Accepted solution]

@Christy1 

A PUK is individual to a sim.

You can get yours here https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

but if you get a new sim, that PUK will be different.

You can get a new sim from any O2 store or by calling O2.

Numbers here Guide: Coronavirus Community Help and Support 

What exactly is the phone asking for and is it an O2 phone?

[Cleoriff]

Hi @Christy1 

To get your PUK follow this guide PUK CODE 

To unlock, check this Guide: Unlocking an O2 phone to use a different SIM card