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How to talk to someone about extending my payment

Natty
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on ‎30-03-2020 15:30

on ‎30-03-2020 15:30

How are you meant to talk to someone about having problems paying your bill when u just get cut off the call and there's no live chat 

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MI5
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on ‎30-03-2020 15:32

on ‎30-03-2020 15:32

You have to keep trying like everyone else I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎30-03-2020 15:33

on ‎30-03-2020 15:33

There's no other advice sorry.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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GIBBY1million
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on ‎30-03-2020 15:35

on ‎30-03-2020 15:35

Other networks are simple , 60 day extension deal with billing later why is o2 so difficult to get through to any one after being cut of because of covid 19 crisis ?
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O2Sean
O2 Support
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on ‎30-03-2020 15:39

on ‎30-03-2020 15:39

Hi Natty,

I understand that its extremely frustrating at the moment but my advice would be to persevere with contacting customer service. It will take long but its your quickest way for you to get your issue resolved. Alternatively you can make a complaint but it might take a few days for your complaint to be heard. 

Complaints email is complaintreviewservice@o2.com

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