How to talk to someone about extending my payment

Natty · ‎30-03-2020

How are you meant to talk to someone about having problems paying your bill when u just get cut off the call and there's no live chat

MI5 · ‎30-03-2020

You have to keep trying like everyone else I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-03-2020

There's no other advice sorry.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

GIBBY1million · ‎30-03-2020

Other networks are simple , 60 day extension deal with billing later why is o2 so difficult to get through to any one after being cut of because of covid 19 crisis ?

O2Sean · ‎30-03-2020

Hi Natty,

I understand that its extremely frustrating at the moment but my advice would be to persevere with contacting customer service. It will take long but its your quickest way for you to get your issue resolved. Alternatively you can make a complaint but it might take a few days for your complaint to be heard.

Complaints email is complaintreviewservice@o2.com

O2

How to talk to someone about extending my payment

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