How to pay off remaining device cost & transfer number over to a new o2 sim?

[adamh90]

Hi,

Just received my new phone on o2 (bought online, not through o2). However I have to pay off two months remaining device payments, then I would like to transfer my old number over to the new o2 sim and activate it with my new o2 deal/contract. 

I spoke to o2 but they said I need to wait until 1st May to do this due to COVID 19.

Is there any way I can do this myself, they said I could pay off the device using the o2 app but the app says call 202...

Thanks

[MI5]

@adamh90 

Don't see why you need to wait. Customer service can just migrate your number to the new contract which ends your old one and generates your final bill.