How to get phone fixed/replaced under the insurance?

[214_]

I apologise in advance because this is probably a stupid question but I took out insurance when I got my phone at o2 and now I need to contact the insurance people to fix my phone but I don't know how to do this. Can anyone please advise me on how to do this because I can't seem to find out a direct answer online. Thanks in advance.

[jonsie · Accepted solution]

Full info here : http://www.o2.co.uk/money/mobileinsurance/index

You just need to call customer service.

[Anonymous]

Hi and welcome to the Community Forum.

A stupid question is one that's not asked in the first place.

Hope you get sorted quickly.