How to cancel sim only deal, changed mind

[Gee9]

How do I cancel my sim only only deal? I have changed my mind and staying with old provider. I took out the deal a couple of days ago and spoke to someone on live chat who assured me it would be cancelled but i am still getting welcome emails from 02 so dont think it is cancelled

[madasaf1sh]

@Gee9 

You will need to contact customer services on the phone at 0344 809 0202 and check it has been cancelled, as you can't cancel using the live chat.

[Gee9]

Thank you for reply. So, the guy on chat lied to me then? Omg

[jonsie]

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@Gee9 wrote:

Thank you for reply. So, the guy on chat lied to me then? Omg

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.Not completely unexpected!