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How to cancel sim only deal, changed mind

Gee9
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on ‎06-08-2021 17:41

on ‎06-08-2021 17:41

How do I cancel my sim only only deal? I have changed my mind and staying with old provider. I took out the deal a couple of days ago and spoke to someone on live chat who assured me it would be cancelled but i am still getting welcome emails from 02 so dont think it is cancelled

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madasaf1sh
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on ‎06-08-2021 17:50

on ‎06-08-2021 17:50

@Gee9 

 

You will need to contact customer services on the phone at 0344 809 0202 and check it has been cancelled, as you can't cancel using the live chat.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Gee9
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on ‎06-08-2021 17:55

on ‎06-08-2021 17:55

Thank you for reply. So, the guy on chat lied to me then? Omg

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jonsie
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on ‎06-08-2021 22:56

on ‎06-08-2021 22:56

@Gee9 wrote:

Thank you for reply. So, the guy on chat lied to me then? Omg

.Not completely unexpected!

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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