Two years ago, I bought an iPhone 13 from Mobile Phones Direct. This came with a 24-month "Standard Plan Set 8 Airtime Plan" with O2. The contract ends in early November 2024.
Today, I messaged O2 through the MyO2 app. I wanted to confirm that no charges would apply after my contract expires. However, they informed me that once the contract ends, I'll be automatically enrolled in a monthly rolling contract for Airtime. I told them I didn't want this, and that's when the problems began.
They said I need to call them a month before my contract expires to cancel it. This seems odd since I don't want to "cancel" anything — I just want to ensure there are no further charges after the contract ends, and I don't want another contract with them. The contract states I should call "at least" 30 days before it ends. Since we're well within that timeframe, I couldn't understand the issue.
I called customer service as instructed. Despite explaining that I didn't want to be enrolled in the rolling contract, they kept insisting I should cancel it 30 days before the end date. This was frustrating. They then transferred me to someone else, who repeated the same advice and even offered me as a "solution" a new two-year contract when the current contract ends.
I find this outrageous. They're unilaterally changing my contract terms, forcing me to jump through hoops on their terms. Surely this can't be legal.
What should I do?
