How do you speak to anyone at O2 customer services - JUST IMPOSSIBLE

[Anonymous]

Just impossible, I want to spend money, but  this is the 4th day I am about to give up after hanging on for more than 15 minutes AGAIN... dont say the website it doesnt offer what i need....

Dont expect to get this published or a response - O2 you treat your customer like an inconvenience...

[MI5]

A perfect example thread of what we have been discussing elsewhere....

[Anonymous]

i was on hold like 2 mins not that bad i just ring o2 about new apps call tu - go 

[jonsie]

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@Anonymous wrote:
I'll tell you why - because it is a DISGRACE that they have the inability to answer the phone, and even more of a shame people like you think it is acceptable and we should keep it all in one topic.

If anything, more topics about it should be posted by everyone this is affecting - a topic with a high number of replies could be mistaken as people discussing things or talking about things unrelated to the original question.

Please think before you reply in future, your answer is unacceptable.

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As this is a customer forum it is absolutely pointless making multiple threads with the same issue. O2 do not respond here, just customers trying to help. Can you point out where I said it was acceptable? Maybe it's you who need to think before posting!

[perksie]

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@Anonymous wrote:
I'll tell you why - because it is a DISGRACE that they have the inability to answer the phone, and even more of a shame people like you think it is acceptable and we should keep it all in one topic.

If anything, more topics about it should be posted by everyone this is affecting - a topic with a high number of replies could be mistaken as people discussing things or talking about things unrelated to the original question.

Please think before you reply in future, your answer is unacceptable.

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You are wrong a single thread with many responses gets more attention than loads of separate ones.

Jonsie knows that and was giving you good advice.

The more experienced users here have quite a good track record at getting O2 to listen to problems and probably understand a little more about how to achieve that than you do.

[Anonymous]

OK, over the past week i have been on web chat and phone calls for near on 11 hours.

Web chat being the biggest culprit, I get passed pillar to post until the point when noone picks up the other end.

"hold that thought, you're not connected yet"

The phone people dont seem to want to know, even to the point of being hung up on 4 TIMES!! All I'm trying to do is upgrade. I have even told them that Orange and another rival have very good deals for the phone and tariff I want.....get hung up on.

Offer to pay my contract off 3 months early.....get hung up on

Getting REALLY annoyed with it all now and considering going to Phones4U and having THEM pay off my contract and get one elsewhere. SHocking customer service.

I ave 2 mobiles, broadband and home phone through O2....not for too much longer of things dont change though.

This morning.....explain the sutuation to Ravina on web chat. She listened well, took all my details, gave me a long wait, then passed me onto the 'right person' Catherine. She listened, offered me 20% off accessories, then transferred me to CUSTOMER SERVICES. I then got to speak to Ranjith. I say speak to him.....all i got was "we're putting you through to the right person, wont be long". That was 48 minutes ago.

And people wonder why others want to talk to someone.....if you dont get palmed off

[perksie]

No doubt you also think posting the same thing all over the forum will help, sorry it won't.

We have read your other posts and responded so it's not necessary.

[Anonymous]

And I thought it was only me - my call hostory shows that tonight was 1 hour 10mins (been trying for weeks) small wonder that I have now ended up requesting PAC code after 4 years of no problems with O2 other than being sickened by what better rates my family get (and have been getting) from another provider - ironically, the provider I was with from start of mobiles before moving to O2 for the iphone 4 years ago. Very sad that lack of answering and poor tariffs have brought me to this.