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How do I track my order?

Anonymous
Not applicable
I received ano email with an order number saying if I go to my o2 I can track the order yet there is no where on my o2 to do this. Any one know how you do this?
Message 1 of 30
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Anonymous
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Hi

 

I placed an order yesterday and got given a tracking number and was told it was going to be delieverd today but I haven't recieved any confirmation or dispatched email's. Would it still be delievered today?

Message 11 of 30
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Cleoriff
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Hi @Anonymous You can check in My O2 http://www.o2.co.uk/myo2

O2 help here http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

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Message 12 of 30
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MI5
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Call CS and check if phone is in stock.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 30
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jonsie
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Message 14 of 30
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Anonymous
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Might be me being a bit dumb, but can't see the link to track my order (existing pay monthly customer) the help page says i can track my order at My O2. I've logged in to this and still can't see an option anywhere to track it. Any idea where this is? I've had a tracking number from O2, just no where to put it in the myO2 page.

 

Thanks,

Message 15 of 30
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MI5
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It's under "recent orders"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 30
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Cleoriff
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I actually just tried to access MY O2 on PC to take a snip of this....I can't get on to MY O2...keep getting the error message Rolleys

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Message 17 of 30
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MI5
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Mine works OK

 

recent orders.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 30
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Cleoriff
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Pleased for you. Mine still doesn't....Not worried though...I have no reason to access it.,....now....LOL

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Message 19 of 30
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MI5
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Opposite way around the other day when trying to access billing info - they must be taking it in turns to crap out tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 30
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