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Anonymous · ‎12-01-2016

I need access to my call logs from December, how do I do this online?

MI5 · ‎12-01-2016

Go into your MyO2 http://www.o2.co.uk/myo2
Then view latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill which brings up the old style page with the download as pdf link.
You can view the relevant usage online or print it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-01-2016

Go into your MyO2 http://www.o2.co.uk/myo2
Then view latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill which brings up the old style page with the download as pdf link.
You can view the relevant usage online or print it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-01-2016

This is presuming you are monthly contract.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-01-2016

Very true.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-01-2016

If payg I might be right in thinking that you need to get a subject access request from o2 for £10

maybe another regular here could clarify

MI5 · ‎12-01-2016

Yes, an SAR is required for PAYG which does indeed cost £10 and the request needs to be made in writing to O2's data controller.
It may be easier to just look in call logs on phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-01-2016

Only the phone logs will show both i/c and o/g calls unfortunately.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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