How do I pay without knowing phone number?

[NumberNotInUse]

My daughter has an extra Pay Monthly SIM for emergencies.   It is in her name.  Due to Coronavirus she has not been able to pay the monthly bill for it and she does not have the SIM with her in lockdown.  

How can I make a payment to clear the balance if we do not know the phone number or the account number?   She has never used MyO2.  What we do know is her registered email address and the registered billing address.  

[jonsie]

Try calling the payment management team

They should be able to trace it with just her name and registered address

Try any of the numbers in the link and choose any option to get someone to transfer you to the team

Guide: Coronavirus Community Help and Support 

[NumberNotInUse]

Hi @jonsie   - many thanks for your reply.   After a Live Chat I was given the number of the payments team but unfortunately the man I spoke to said that they were mostly working from home and so could not take payments over the phone.   He put me through to someone else who was supposed to be able to, but I went through several levels of automated responses and then got cut off.  

[Bambino]

@NumberNotInUse You'll have to keep trying the numbers in the link. There has to be someone in customer service who can take a payment. It's absurd that they don't have a dedicated line for this. I will tag our admin and see if there's something they can do. @Martin-O2, @Marjo, @LukasB can you help?