on 11-05-2019 01:14 - last edited on 13-05-2019 11:13 by EmilieT
Did you buy the phone direct from O2 or through a third party?
on 11-05-2019 01:20 - last edited on 13-05-2019 11:13 by EmilieT
Is it the offer through O2 Recycle where you recycle your old phone through them, having purchased a Huawei P30 or P30 Pro between 27th March and 8th May? If so, then I believe you provide the order number of your purchase when sending your old phone for recycling.
Your phone has to have been purchased direct from O2 and not through a third party like Carphone Warehouse.
You should also be aware that the £100 cashback and the recycling payment may not be paid at the same time.
Hope this helps and welcome to the forum
on 11-05-2019 01:32 - last edited on 13-05-2019 11:13 by EmilieT
Presumably it's the £100 extra from O2 Recycle.
All you need here. Scroll down to Huawei
on 11-05-2019 15:18
on 13-05-2019 10:41
Enter your p30 order number as a voucher code whilst arranging your recycle to get the bonus amount... If you don't, you won't get anything extra.
on 13-05-2019 10:56
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)