Sorry to say but any idea how I can get released from my contract early.
I cant just stop paying them and they will keep my number right!
I need to move away from this unethical bunch of amateurs who refuse to uphold their end of a contract and fix my phone for which they are very happy to take my money for insurance.
They outsource insurance I assume so wont take any responcilility. There is only ONE way to reach these people (Phone).
Minimum of 30 mins wait (4 times a day for the last 5 days)
I have got through twice; 1) Call line was so bad (THEIR END) I could not hear them;. 2 English was persons 9th language I think and communication was shall we say challenging to the point of give up.
Go tho the shop - lets get the whites of eyes and some real service: 1 HOUR before the "attitute" and "like I give a toss" customer service approach of the staff makes me walk out before I punch their lights out (and I am a very laid back person)
Go to the supposed "Complaints" and if I register I will get a call back is 5 working days.... I have no phone!
Simple research suggests I am very far from being unique.
SERVICE is TOTALLY insulting.
**Well done O2 for managing to snap defeat from the jaws of victory. The start of slippery road to destroyoing your own, what was a great brand, to loosing respect amongst so many just from the level of such poor service that is rife "across the business". Perhaps you have engaged the same advisory consultants as Ryan Air and BT.
Another 9 phones on their way to a competitor.
