Hello everyone and I would just like to say O2 has always been so helpful even thou my signal is giving me an issue they are trying to sort it out and have always called me up to check up on how my signal issue is getting on...I remember when I was with T-mobile it was a nightmare customer service on the phone where really horrible and they only cared and bout money..where O2 always have put customers first I don't know why people always say O2 is expensive and don't offer uimited data but they always have had a good customer service and there speed is better than rest of the networks I've tried to tell u guys the truth...I remember going into EE store and they called security on me because they had pissed me off so bad unhelpfully EE staff members and phone line ppl are really rude ...All I wanted was a sim card replaced that's all what they did was get a phone called customer service and I had forgot my password but I provided them with my address my date of birth and other security things that I know only and the EE customer service adviser was like sorry I can't help u ....I was like omg that's it I've had enough and started arguing with them and they still did not help me I ended up paying them like 145 for something I didn't use ....how dare ppl say O2 is not good in my life time I've used O2 for about 7 years they have always been very helpful ..... 
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Its nice to hear stories like this.
Ive been with all the networks but been with o2 the longest, Ive also a contract with three and Ive had to deal with customer care a couple of times and very happy with them, other networks.
Orange sent me 5 cheques of monies for no reason and then sent me a red letter saying I owed them monies. Took me 3 days to sort it out which i did in the end and a sort or a sorry from them, what was even funnier was when I was asked "why did we send your the Money?" I never knew why.
Vodafone well, 4 attempts to change my DD date was it for me, I could have cried and lost 2 hours of my life.
Virgin was accetable to a point where I noticed another Virgin contract on my credit file and Virgin said thats not possible and im wrong, Virgin refused to help me, never ackknowldged my emails or letters and just said when I phoned, there are no contracts out in my name and thats that. Took 28 days with a Credit agency for Virgin to agree to say oops remove it, its not his.
Ive had to use o2 customer care a couple of times, o2 Shops and also o2 chat this week.
I have to say o2 chat on every occasions Ive asked has been really helpful and sorted what i needed. They have understood my request and 10\10.
O2 customer care, again twice, knew what i wanted and superb. another 10\10.
O2 Shops again really helpful and the 2 people I spoke to knew their stuff.
O2 may not have the best 3G etc, but i know when i need help, I feel confident it gets sorted with out fuss.
What i would like from O2 though is better Roaming Rates out side of EU and better Data allowence inside EU.
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Official figures have continually rated O2 to have the best customer satisfaction and fewest complaints over all the networks and I too have never had reason to fault their customer service over the years from the Cellnet days apart from one instance using online chat. That was a one off and I've used chat on numerous occasions.
To be fair, the numerous complaints we see on here are not a true reflection of overall customer satisfaction as people invariably only post when something goes wrong or they have a genuine problem.
