Solved: High data consumption

Gustav · ‎07-07-2021

When checking my account for the month of June, I found that I had registered a disproportionately high consumption of Internet data.
For 2 years it was a maximum of 1.5 Gb. Even according to the set tariff in the phone, it was about 1.1 Gb. According to the monthly bill, consumption was almost 5 Gb. I never had time to use the phone at such excessive time.
Is it possible to find out or get any breakdown for the month?

MI5 · ‎10-07-2021

@Gustav

I'd suggest you call O2 then to check your account settings.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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View solution in original post

MI5 · ‎07-07-2021

@Gustav

Your phone should give you usage by app in the data section of your settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gustav · ‎10-07-2021

The usage in my phone data section were about 1,1 Gb too. That's why it's weird and it worries me.

MI5 · ‎10-07-2021

@Gustav

I'd suggest you call O2 then to check your account settings.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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