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High bill for data use in USA even tho I had O2 Travel Enabled

DigitalDave
Level 1: Joiner
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on ‎04-05-2020 13:12

on ‎04-05-2020 13:12

When I bought a new phone contract in December 2019 O2 said they could transfer my number and my old account / o2 Account settings to my new account.

 

But now the old login does not work online (I have a new username/password) and when I went abroad in January - I was charged a high amount for Data despite having O2 Travel for over 5-6 years! But I can see that O2 Travel was never ported over and as a result, a large bill came in.

 

Also - I no longer have call-waiting it seems - can this be enabled? Or is this a phone side setting? (Samsung S10)

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MI5
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on ‎04-05-2020 13:15

on ‎04-05-2020 13:15

@DigitalDave 

Call waiting can be enabled in your call settings.

For the travel billing issue, you'll need to speak to customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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