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High Data Usage

DJRDJR
Level 1: Joiner
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I have just received a text to say i am near to my monthly limit which is surprising as i've not had this before.  I have 15GB of data as part of my tariff and my o2 is reporting i have 3 left.  My huawei phone is reporting a figure which is a lot less and i understand they may not agree but i don't believe i have used the amount it is saying.  How do i find out specifically when and what i used that data on so i can get to bottom of this and avoid it happening again?

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MI5
Level 94: Supreme
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@DJRDJR 

You need to discuss it with customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120576 Posts
  • 605 Topics
  • 18081 Solutions
Registered:

@DJRDJR 

You need to discuss it with customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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