Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

HiI am wanting to upgrade both of my daughter's phones as a Christmas present. They are both linked to my account and I am the main account holder. I do not want them to aware of this upgrade so I don't want them to recieve any text messages about th...

Resolved! new customer waiting for parcel

hi last Sunday I signed contract with 02, on Monday I was supposed to receive parcel, two hours before delivery parcel was recalled by 02, and there is not a word from them on as for why, nor when, or even if I'll receive my mobile not a word

Using a new sim a month after I bought it?

Hi all,I’m currently with another network provider but my contract is nearing its end and I noticed a good offer from O2. There’s a plan for unlimited texts and minutes with 25Gb of data for £15 a month. The offer ends on 2nd December but my contract...

Turn off voicemail abroad (while abroad) and changes to service

After a very protracted exchange in the chat, it turns out that mysterious charges on my account due to calls made and received on my phone, but not actually by me, were as a result of unknown numbers leaving voicemail. I am currently in Canada. I'm ...

Resolved! No signal in Malta

Hi My phone normally works fine here in Malta. Last night and today however i have no signal to make calls or recieve them. Only wifi is working at the moment.

I have lost my contract sim

I have lost my contract sim please send me a replacement

iPhone 12 Pro connectivity

Hi,My iPhone 12 pro max did not restored all data from my previous handset, also I can’t browse the internet not connect to the Wi-FiI have already done all the steps to try and restore the data, including deleting and resetting everything to back ma...

New phone

My new upgrade u sent me doesn't work

Resolved! Help about the my o2 app on pay monthly.

I have moved from pay and go to pay monthly and had a pay monthly sim card in the post today with a diffent number on it and then got my pay and go number replaced my pay monthly number and on the my o2 on the web site it says the number has been cha...

Resolved! Phone mast down in my area

A mast is down in my area has been for 2 weeks now I'm on 2g and have no Internet can some 1 please tell me a rough idea on time scale as I get updates and doesn't say anything except tht we will b in touch in 7 days if we fix the problem it's ridcli...

O2

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