Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contract after paying off old contract, sim has rolled over?

I have a new phone contract, but I would like to end my old contract which has been paid off but I am still paying for the sim, how can I transfer my number over and will I be paying for both bills when I'm only using one number? I didn't sign anothe...

Resolved! Keeping my number while moving to another O2 contract (through 3rd party)

Hi all,first post here so thanks in advance for any help.Background:I am currently half way through an 18 month sim only contract on O2 (10 pounds a month). My phone has broken and i'm looking to buy an iphone XR through AO.com. The new phone is also...

Resolved! Billing

How do i view and downloads bills from one year ago ?

Resolved! New account keeping existing o2 number

I currently have a pay monthly account. The mobile is used by my daughter, but in my name on the Account. My daughter wants to take over the Account. I think I will have to close this Account as don’t think they can just change the name on the Accoun...

Scam?

I’ve had a text saying I’ve signed up for some type of deals, I will be charged £4.50 a week to my phone bill for them to text me. I’ve never heard of or signed up with this company or anything similar. I’ve tried reply STOP but it’s saying message f...

Resolved! Watching football

I have never watched a football match on my phone but may have to this week . How does it affect my data plan ?Thank you Russ

Resolved! Can I add insurance to my phone ?

I would like to add insurance to my iPhone 12 but I have already started my contract about 7 months ago would I be able to

Resolved! "Purchased from Samsung S21" & WiFi Calling

Hi All,I'm in the process of moving away from EE - no Sim-only deals less than 24 months means I'm looking elsewhere.WiFi calling is an essential service to me - I live in a bit of a "no signal area" and I occasionally have the need to work out of a ...

Resolved! Recycle

I have just renewed my contract with o2 and wanted to take advantage of the recycle offer. There was a message at the end of my purchase saying to use my order number as the promo code for an extra £300 when recycling my old phone. Do I have to wait ...

02 rip off

Why do 02 like ripping people off. My Samsung note 10 is in very good condition but yet 02 only want to offer me a poxy £257.58p. But yet they want nearly or more than a thousand pounds for the latest ones. Then more than likely in a year's time only...

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