Solved: Help please! Sim card problems.

Susie12 · ‎30-07-2021

Help please.

I received my new phone (iphone 12) and got a new sim card with it.

Unfortunately the old phone (and old sim card) was used to make a couple of calls. Now my new phone with new sim card won't work. what do I do please?

Thanks

Susie

MI5 · ‎30-07-2021

@Susie12

Put the old sim in the new phone or do a sim swap from the old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-07-2021

@Susie12

Put the old sim in the new phone or do a sim swap from the old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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