Haven't signed CCA, changed my mind about the whole thing want to cancel but having difficulty.

[Anonymous]

Hi all, I'll try to keep this short and sweet. 

I ordered a new phone with a 24month CCA, chose to click and collect but after I had placed the order and it told me it wouldn't be ready to collect until October 3rd, I changed my mind and went into store instead to get it. They told me to just ring up and cancel my other order once I get the confirmation email. I received a bunch of legal documents which included: The link to the Pay Monthly T&C which I clicked on, key info, SECCI and the Phone Plan CCA. I also received the confirmation email with my order number and reference number for pick up, which also says 'we'll email you when your device is ready to collect' I called up to try and cancel it but was told that they couldn't find it yet and I had to wait until I got the email telling me I could collect it. I've been waiting 4 days and nothings come through. So I checked all the legal documents only to realise that there's a space at the bottom of the CCA for you to sign. 

What will happen if I don't sign it? I no longer want to enter it so I'm not going to sign it. But is not signing it preventing the order from going through so I can properlly cancel it?? It's really stressful. The order isn't on My o2 and the email saying it's ready to collect still hasn't come through. 

Do I just need to be patient and wait for the email? Because there is a 14 day cancellation period and I don't want to miss it obviously. Any advice would be much appreciated. 

[MI5 · Accepted solution]

The order cannot proceed until you sign so it will just expire if not signed.
You don't actually have anything to cancel on that order yet.

[Anonymous]

Thanks for the quick reply. Do you know if the whole order would expire, or would the Pay monthly agreement still go through and they'd only give me a SIM (Or expect me to pay the phone in full)? I know that if you don't pick up the order within 7 days they cancel it anyway I just want this off my mind haha. 

[MI5]

Nothing will proceed as it's all linked together with refresh.