Had ‘on its way’ email but no way to track

[EmilyEllisBell]

I ordered an upgrade phone yesterday and I paid extra for delivery before 10:30am tomorrow (Tuesday).

I have received an email this afternoon saying it’s on its way, but no tracking details. I then checked my o2 app under orders and it says status ‘complete’ and has delivery down for tomorrow. There’s a tracking number but doesn’t tell me which shipping provider is being used so I don’t know where to put the tracking number in to follow it’s progress. I’ve tried DPD, ukmail and others, they all say number is not recognised.

Can anyone help? 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

No data

[MI5]

@EmilyEllisBell 

Try here https://www.parcelmonitor.com/track-uk/ but tracking may not be available until the parcel is collected by the courier.

[EmilyEllisBell]

I’ve just tried that one, doesn’t work either.

It’s saying estimated delivery tomorrow but I have paid extra for it to be delivered early but nothing is showing up. 

[MI5]

@EmilyEllisBell 

Try again later when the courier has collected the parcel.

[RachB96]

Hi Emily

I'm having the same issue, how did you get on with this?

[Oxonian]

@RachB96 

You have posted onto a thread that hasn't been used for several months. We need to tag @EmilyEllisBell if we want her to see your message. 

Have you tried https://www.parcelmonitor.com/track-uk/ as suggested by @MI5 ? 

[Alb]

Been having the same issues. But I tried the link listed by someone above and it turns out my s24 is with DPD Local (Blue logo not red). Worth a try https://www.parcelmonitor.com/track-uk/

[Oxonian]

@Alb 

Glad that was useful. 👍

[MI5]

Me too