Getting a pac code seems inpossible

[TrevorAustin]

I’ve had a pay monthly account for over a decade. I want to get my pac code. Texting to 65075 gives an error that I have multiple numbers in my account. I do. 

logging in to my o2 in the app or web only gives me information on how to transfer to O2, I’m doing the opposite. 

how can I do this without spending hours on hold while I’m supposed to be working?

[MI5]

@TrevorAustin 

From your MyO2.

See guide here Guide: How to get your PAC [June 2021 Update] 

[TrevorAustin]

Thanks, but I followed that, it says to use the text option, fails, do it on myO2, it isn’t there just move to O2. Or call, I don’t have time to spend ages waiting for somebody to answer then try and talk me out of leaving and generally just *bleep* me off.  This is supposed to be a simple process which after at least 15 years as a customer should not ne made difficult. 

[MI5]

@TrevorAustin 

Some customers have been moved to the 360 platform so the old method may not work anymore I guess?

MyO2 process:

1. Log into your MyO2. MyO2 sign in 
2. Select the number you want to get the PAC code for.
3. Go to "More" in the nav bar at the top of the page, a drop down menu will appear.
4. Click update your personal details
5. At the bottom of this page is a "Thinking of switching from o2" section
6. Press continue on this section and follow the next steps, (may have to turn off your ad blocker). and you should get your PAC code if you have multiple devices through my o2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Breanna]

Hi @TrevorAustin were you able to get your PAC with @MI5's advice above?