Fruad

[Char4]

Someone PLEASE help 02 customer service are useless 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Spenny · Accepted solution]

Hi @Char4 you have not given much to go on but as @jonsie says if this is linked to fraud you will have to persist with O2 customer services and from other posts on the board they do deal with fraud on accounts.  

See this link to the O2 page on fraud - Fraud on your O2 account | Help & Support | O2

O2 customer services

message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or
Give O2 a call from your phone on 202 (contract) 4445 (payg) or 0344 809 0202.

[Char4]

I received a phone call today followed by a message to say my 02 app password has been changed, my phone went all blank then I couldn't log back in changed my password again and see an ipad has been ordered got on the phone to 02 within seconds who were very unhelpful and told me just to turn the delivery down at the door, bit worried as if they don't give me a slip that I refused and then they don't revieve it back, they have added it on to my contact and payment dates are coming up already.