Hi so long story short. Thought i was taking out a new iphone 11 contract with a company called Mobiles.co.uk. £40 a month. Got sent 4x iphone XS through the post. Rang the company and turns out they made a "mistake" and to send them back to there warehouse.
Sent the phones back and not heard from the company since. Done a little digging and found other people on facebook that have had the same thing happen to them and its all a big scam. They have setup 4 x £75 a month phone contracts in my name so £300 a month and had away with the phones.
Rang the bank and had all direct debits stopped, Action fraud notified and have a crime ref No.
Rang 02 and told to wait 10 working days till the Fraud department ring me back.
1 month later im still waiting for a phone call from 02, Sent the fraud department an email ast week with everything going off with corona virus they wasnt in the office anymore. Still no reply. I have now started to recieve letters from O2 threatening with Debt collection agency.
Not sure what more i can do and how long it takes the Fraud department to get in touch with me? Anyone else had this happen to them?
Thanks
