Data problem with new phone

[BexyF]

Hi guys,

I have a new phone (samsung S9) and replacement SIM

the cellular elements of the phone work fine - calls and texts

I can't get data

I have gone through all the usual troubleshooting in settings - mobile network etc

it does connect to wifi

i checked my account and zero data has been used since the sim was activated (i.e. it's not a slow connection or temporary/location based issue)

I tried texting access to 2020 but they have suspended that service!

i manually inputted APN and that didn't work

I've googled and searched around but no joy. there's no official support atm so reaching out here in the hope i can get some guidance. thanks xx

[MI5]

Did you use these settings?
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

[BexyF]

No, they were slightly different. went through o2 troubleshooting for my handset

will have a try of these, thanks

also tried this sim in a different phone, no data; different sim in this phone and worked fine

[MI5]

Most likely an account issue then so you'll need to call.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Bambino]

@BexyF In addition to the link provided by @MI5 you also have this: https://www.samsung.com/uk/support/

[BexyF]

cheers - I'll give them a call and see if we can sort over the phone