Fraud with account opened in my name!

Vix1013 · ‎24-06-2021

So, someone has opened a new account in my name and returned the device-apparently this is not fraud!
I had a letter a couple of months back about a missed payment of £14, called O2 and they advised if it isn’t my account and they can’t find anything on their system and to throw it away.
Found missed payments on my credit file and called numerous times to sort it, couldn’t answer the security questions so they advised me to go in to a store and show my ID which I did.
Called them again today and they have now said it’s not fraud as the device was returned?!
I have never taken out another contract or received a device!!!

MI5 · ‎24-06-2021

Sounds like you're gonna need proper legal advice @Vix1013

Start with citizens advice bureau.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎24-06-2021

@Vix1013 See if there's anything within this link that can help you: https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2

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