I have had four phone calls with O2 about a fraudulent charge to mobile (after phone was stolen). Today I called and the customer service agent hung up on me (after placing me on hold for 15 minutes because I requested to speak to her manager). I was told to call o2 after my bill had been generated (which it has) to dispute it. Disgusting and unacceptable behaviour by o2. I’ve been a customer since 2009. Please can you help me resolve this. I have email proof and bill that phone was stolen on dates charges were made.
Also, how can O2 bar my IMEI but forget about “charge to mobile”. Unacceptable.
