Solved: Final bill for sim

pauljg · ‎28-06-2023

I switched from o2 to another mobile company a week after my 12m contract expired. i have been billed for an entire month. i expected a partial charge for a partial month.

can you verify O2s billing procedure please

MI5 · ‎28-06-2023

@pauljg

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎28-06-2023

How did you switch. Did you use a PAC or STAC code?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎28-06-2023

@pauljg

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pauljg · ‎28-06-2023

PAC when ordering new sim

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