Faulty phone, no help offered.

[stevenmcgeorge]

I have a faulty phone. I need to get it replaced. I purchased it through O2 on a one month contract.

There are no options on the phone or on the website to get my faulty device replaced.

What do I do?

[gmarkj]

You would need to call customer services, although I am not sure what a one month contract is.
All numbers are in this guide:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[jonsie]

You will need to ask them for a new number

If the old sim was contract you need to get that cancelled