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Faulty Phone Replacement

ADSRT82
Level 1: Joiner
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Hi all. 

 

I've an Oppo Reno 4 Pro 5G for less than a year and have started to experience a number of issues - charging point not keeping charger/headphones in place, loss of VOOC charging and phone not restarting when rebooting.  And now the battery seems to drain pretty quickly.  Anyway, I need to send the phone off for repair but was wondering if O2 provide a replacement handset whilst the phone is off for repair?  I don't particularly trust Oppo to repair quickly as the other support i've received from them to date has been dreadful.

 Thanks!

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Cleoriff
Level 94: Supreme
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@ADSRT82 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

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Cleoriff
Level 94: Supreme
  • 107618 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@ADSRT82 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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