Family Plan Discount amounts

[Baz]

Morning All,  

I've just upgraded to the S20  and added the family plan discount on to the account again for it but can some please confirm is this is right 

Line 1 No Discount

Line 2 20% Discount 

Line 3 20% Discount

Line 4 40 % Discount

Line 5 40 % Discount 

I think I'm missing the 30% discount and i think the Line 3 should be 30% discount  customer service says that the discount are correct  ? 

[MI5]

@Baz 

All explained here https://www.o2.co.uk/family-plan

[Baz]

is in a way it is wrong but I'm also missing the 10% discount as well

so the line 2 should be 10% and so forth

[MI5 · Accepted solution]

@Baz 

Yes, it should 10, 20, 30, 40% once you have 5 connections.

Each additional one after that is 40%

[Baz]

I've tried to deal with this now for nearly a month now and it still does not look right I've got my next bill today and there is only a 1 x 20% discount and 1 x 40% discount spent a bit of time today on phone only to be told systems are down  . 

[jonsie]

@MI5 

[MI5]

As it should be 20 and 30% I'd leave it alone.

[jonsie]

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@MI5 wrote:
As it should be 20 and 30% I'd leave it alone.

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[Baz]

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@MI5 wrote:
As it should be 20 and 30% I'd leave it alone.

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Line 1 No Discount

Line 2 20% Discount 

Line 3 20% Discount     (Missing off Bill) 

Line 4 40 % Discount    (Missing off Bill)

Line 5 40 % Discount     

I'm only showing on my Bill @MI5  a 20% discount and a 40% discount  so not sure your correct saying leave it alone 

Discounts
20% Airtime Subscription discount -8.80
40% Airtime Subscription discount -14.72
Total discounts -£23.52 

[MI5]

@Baz 

Back to basics.... How many connections on your account?