Hello,
I'd like to start by saying I'm not happy with the service I have received so far. I have been passed from pillar to post and no one has taken ownership of this at all. I will keep it as brief as possible.
9th Apr - took out upgrade offer (HTC One M8) and was told I would be given £100 House of Fraser vouchers. I was advised I would receive them within 28 days
14th Apr - phone arrive
2nd May- receive a flier telling me I had to go online to request voucher using a code on the flier by 1st May
3rd May - initiate chat with O2 who advise me there will be no problem getting the issue resolved, but I'd need to go in store. I go instore (I have to wait 45 minutes to speak to a Guru) and am told they cant do anything. I'm put through to the customer services helpline who tell me I have to speak to HTC as the offer is with them. The offer to call me back and connect me on Tuesday when they're back in the office.
6th May - I'm connected to TLC who have been dealing with the offer on behalf of HTC. I'm advised they need to speak to someone and will call me back. I'm called back an hour later telling me there's nothing they can do as the date has expired and all the vouchers are gone, and to contact O2 if I'm no happy.
I'm not happy. I dont tend to pay an upfront cost for a phone, but was persuaded to do it this time as I would be compensated with the gift vouchers. At no point during my upgrade call was I told it was a first come first serve situation, or that I would have to do anything to claim the voucher (I believed it was being sent in the post).
I would like to know what you are going to do about this, as far as I'm concerned, you have failed to fulfil your obligation.
Thanks
