Failed port from Virgin Media to O2

[Jerry777]

Like others I too have problems with a port of my old Virgin Media number to O2. I submitted the PAC before Christmas and was told the port would happen on the 28th. Port hadn't completed by the 29th so I rang and was promised a resolution by 6pm that day to no avail. The old SIM no longer works and with the new SIM I have a "SIM 1 not provisioned" notification and get a "Not registered on network" error if I try and dial a number. If I call the number from another phone I just get two beeps and a disconnect. I rang O2 CS today at 10:25 and was told they would escalate to the back office and they would keep me informed on my spare number but have heard nothing since.

Can anyone help? Would really appreciate it!

[MI5]

@Jerry777 

Have you tried resetting your network settings?

If si, I'll ask @O2Sarah- to see if she can help.

[Jerry777]

Hi thanks for the fast reply, I have just reset my network settings but still see the same issues. That would be great if you could ask for some help for me, thank you so much

[Enlli · Accepted solution]

@O2Georgina not sure if @O2Sarah- was able to pick this up

[Jerry777]

Thanks Enlli, I'll wait for @O2Georgina or @O2Sarah to get in touch

[O2Georgina]

Thanks for the tag @Enlli  @Jerry777  I will send you a private message now

[Jerry777]

Thanks so much for the help, problem sorted - really appreciate it!