on 01-11-2020 17:40
Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account and it turned out that I have pay from a specified amount of £ 56 an additional VAT of £ 10 every month, i.e. I have to pay 66 a month. I do not agree to pay additional costs inconsistent with the contract, I do not agree to be charged additional tax, if this is the case every month it will decide to terminate the contract early due to hidden costs.Regards Pawel Cekala
on 02-11-2020 13:33
on 02-11-2020 13:33
If you check your order T&C's you'll probably find the discount is applied by cashback which you have to claim from MPD every 6 months or so.
O2 charge the full contract rate and you claim the difference via cashback.
on 02-11-2020 13:37
on 02-11-2020 13:37
but I don't want any cachback, I only want to pay 57 and that's it
on 02-11-2020 14:04
on 02-11-2020 14:04
Then you need to take that up with MPD, it's not O2's issue I'm afraid.