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Extra Charges

Sarah231
Level 1: Joiner
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I need to speak to someone about extra charges on my account which have been refunded back to my phone provider but then o2 have still taking the 48.37 GBP from my bank account today?  showing on my bill as zero extra charges?!

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Cleoriff
Level 94: Supreme
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@Sarah231 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107677 Posts
  • 794 Topics
  • 5753 Solutions
Registered:

@Sarah231 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

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