Solved: Experia Z3 - Data usage

battenburgone · ‎24-01-2015

I've had a Z3 since the end of November; I'm on 500m of data but since I've had it, it's all getting used up too quickly?? I've gotthings set to 'restrict bacckground data', so it only does downloads and updates when I'm on wi-fi, but it still gets used! I don't go on anything different to my previous phone and I don't play games or have loads of apps. Anyone know what I'm doing wrong/missing?

MI5 · ‎24-01-2015

Faceache will be the video autoplay. You need to go into the app settings and set to off or wifi only.
Chrome could be an extension of faceache when viewing links etc or it could just be down to use.
In chrome settings you can apply data compression to use less data but images and video's will be compromised for quality.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎24-01-2015

hi @battenburgone

have gone to about phone>Usage info settings ?

Cleoriff · ‎24-01-2015

We have a couple of Sony Experts on here @viridis and @MI5 I am sure they will be here to answer soon...

Veritas Numquam Perit

Anonymous · ‎24-01-2015

500mb is not a great deal of Data Allowance in the grand scheme of things regarding how a smartphone always wants to connect to the Networks services.

Have you considered perhaps looking at increasing your allowance via http://www.o2.co.uk/myo2

viridis · ‎24-01-2015

If you got to settings, data usage. It will tell you which application is using the data and allow to adjust those apps settings to lower the data requirements.

Anonymous · ‎24-01-2015

Do you use Facebook? Have you got videos set to auto play? Uses a huge amount of data

MI5 · ‎24-01-2015

We need to know what is using data first.
Look as advised above and report back please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

battenburgone · ‎24-01-2015

it looks like Google Chrome and the Faceache, sorry Facebook apps. I'm not sure why though as i have both set to restrict background data.

I don't go on anything now, that I did on my blackberry and I was never anywhere near to limits with that. It only updates anything when I get home and a on the wi-fi.

MI5 · ‎24-01-2015

Faceache will be the video autoplay. You need to go into the app settings and set to off or wifi only.
Chrome could be an extension of faceache when viewing links etc or it could just be down to use.
In chrome settings you can apply data compression to use less data but images and video's will be compromised for quality.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-01-2015

Yay. I was right. Ruddy Faceache again.

Go into the app (on wifi of course) and go into settings and turn video auto play to off.

Why Facebook think it is acceptable to keep screwing us over with changes is beyond me. But I won't get started on Facebook on here lol

O2

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