Existing Customer Upgrades

[George58]

Why is it that I can get a better deal with o2 if I get a new contract with o2.

I dont understand i have spoken to o2 online told them the deal told them the link and they still could not match it.

Said go and get the deal then come back and get my number back !!!

Seems like you get a better deal if your a new customer.

Loyalty seems to count for nothing.

I have been with BT from the start when the were cellnet.

Nevermind may be time to move on.

[MI5 · Accepted solution]

O2 direct is more expensive because you get refresh, o2 open and WiFi calling which you don’t currently get on all phones from 3rd parties.

[Anonymous]

I totally agree the deals are rubbish.Just standard upgraded my son`s EE account and the difference between them and o2 are incredible.My son upgraded to a Samsung galaxy S8 with 10gb of data for £38,try doing that on o2!!!! 

[Anonymous]

There is no loyalty anymore since they introduced Refresh 

[jonsie]

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wrote:

There is no loyalty anymore since they introduced Refresh 

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There wasn't a lot before that, O2 have never price matched to be honest. 

[Anonymous]

I’ve just got an iPhone 7 4Gb data unlimited calls/texts on refresh for £10 upfront and £36pm via live chat. Ordered sat got the phone today. 

Thats cheaper than CPW. 

Maybe worth a try for you.