Exchanging iPhone 11

[Trina100]

I’ve got a delivery for an iPhone 11 coming this week however I’ve now changed my mind on the colour. Instead of returning the device back through the post and waiting about 5 days for it, can the device be exchanged in a store ?

[Cleoriff · Accepted solution]

Hi @Trina100 

No sorry it has to be returned by post You can change it under the 14 day change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Best of luck and welcome to the forum