Ex customer returning

[Chloe124578]

Hi all, 

I was an o2 customer previously and I would like to switch back to o2. I have no account with o2 at the minute and I have failed the credit check as my billing address on my o2 account does not match my current billing address. Can I change my address somehow? I do not have any accounts showing in my products and services page. 

Thanks

Chloe

[Chloe124578]

Hi @O2Emma When I select new customer I am given a red error message as the email is already in use. Would it be possible to remove my old account so I can re-register? 

Thanks,

Chloe

[O2Emma]

@Chloe124578 No sorry not something we are able to do when a account closed no changes can be made on it  have you got a second email address can use ?

[Chloe124578]

Hi @O2Emma Yes I can make a second one now. Do you know if I'll be able to update my email back to my main address after I register?

Thanks,

Chloe

[O2Emma · Accepted solution]

@Chloe124578  Once you get new account set up and receive sim etc you can update details with customer service or via My o2 .

[Chloe124578]

Perfect @O2Emma  thanks so much for your help!! 

Chloe

[O2Emma]

You are welcome @Chloe124578