Solved: EU CHARGES!!!

Kovii · ‎06-04-2018

Hi,
It was legislation within EU as far as I know that there isno any additional charges. I have called from UK to spain on Spanish number and I was charged £1.25 for 15sec. call. This is ridiculous charges. Anyone complain for any additional costs within EU. Regards

Bambino · ‎06-04-2018

@Kovii Those rules only apply if you are on the continent. Calls from the UK to Spain are charged. It's in the T&C's.

I DO NOT WORK FOR O2

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Anonymous · ‎06-04-2018

@Kovii You can complain using this link

https://www.o2.co.uk/how-to-complain

Bambino · ‎06-04-2018

@Kovii Those rules only apply if you are on the continent. Calls from the UK to Spain are charged. It's in the T&C's.

I DO NOT WORK FOR O2

MI5 · ‎06-04-2018

Please read and understand the rules before complaining
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
It only applies whilst roaming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-04-2018

Called are rounded up to the nearest minute so 15 seconds will cost £1.25, one minute is a minimum charge.

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darrengf · ‎07-04-2018

This catches lots of people out as they now think they have EU roaming no matter where in the EU.

Including calls are

UK to UK

EU to EU and UK.

EU made a directive for when roaming out side you home country, not for when your in your home country, this is controlled by Ofcom and local networks.

As others have said the charges are correct

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jonsie · ‎07-04-2018

To be honest I'm quite shocked just how many people don't understand this nearly a year on from the roaming changes

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darrengf · ‎07-04-2018

Yes it’s scary.

i get asked the same question and loads of others From friends regarding any roaming questions.

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packages · ‎07-04-2018

You’ve understood the rules wrong sorry

jkingsbury1000 · ‎15-08-2023

I have travelled to France and purchased a 50GB Orange Travel pack eSIM for €49.99

My download speed is consistently >100Mbps

By comparison my UK EE mobile wifi and O2 dribble along between 3Mbps and 9Mbps

Maybe they do similar for Spain?

O2

EU CHARGES!!!

Upgraded to existing O2 number to sim only

End of contact

Account issues

Keep old Phone number

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