EU CHARGES!!!

[Kovii]

Hi,
It was legislation within EU as far as I know that there isno any additional charges. I have called from UK to spain on Spanish number and I was charged £1.25 for 15sec. call. This is ridiculous charges. Anyone complain for any additional costs within EU. Regards

[Anonymous]

@Kovii You can complain using this link

https://www.o2.co.uk/how-to-complain

[Bambino · Accepted solution]

@Kovii Those rules only apply if you are on the continent. Calls from the UK to Spain are charged. It's in the T&C's.

[MI5]

Please read and understand the rules before complaining
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
It only applies whilst roaming.

[jonsie]

Called are rounded up to the nearest minute so 15 seconds will cost £1.25, one minute is a minimum charge. 

[darrengf]

This catches lots of people out as they now think they have EU roaming no matter where in the EU.

Including calls are

UK to UK

EU to EU and UK.

EU made a directive for when roaming out side you home country, not for when your in your home country, this is controlled by Ofcom and local networks.

As others have said the charges are correct 

[jonsie]

To be honest I'm quite shocked just how many people don't understand this nearly a year on from the roaming changes  

[darrengf]

Yes it’s scary.

i get asked the same question and  loads of others From friends regarding any roaming questions.

[packages]

You’ve understood the rules wrong sorry

[jkingsbury1000]

I have travelled to France and purchased a 50GB Orange Travel pack eSIM for €49.99

My download speed is consistently >100Mbps

By comparison my UK EE mobile wifi and O2 dribble along between 3Mbps and 9Mbps

Maybe they do similar for Spain?