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Disconnection email

JoseBranco
Level 1: Joiner
  • 1 Posts
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Registered:

Dear O2 Team,

Reference Mobile number **********
Account Number: ************

I am traveling through the USA and El Salvador until the first week of July. I contact the O2 before my travels to add the functionality to make calls in the USA and make calls back home.

Today I received a very concerning email stating that I am leaving O2! What is this about? I know nothing about this and did not request to leave O2.

This is a new contract for 12 months that started recently.

Please do not disconnect my number I am travelling and it's important that I can contact my family at home in the UK.

Would appreciate a reply confirming that you will not disconnect me.

Jose

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
  • 147642 Posts
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Registered:

@JoseBranco 

This isn't O2.

All ways to contact here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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