Solved: Disconnected

Martin15051990 · ‎10-02-2018

Why after paying my monthly payment has my phone been disconnected. Leaving me with no phone ?

MI5 · ‎10-02-2018

This isn't customer service @Martin15051990 so we couldn't tell you.

Do you have refresh? If so, there are 2 payments to make.

Probably best you contact O2 directly to see what the issue is http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-02-2018

This isn't customer service @Martin15051990 so we couldn't tell you.

Do you have refresh? If so, there are 2 payments to make.

Probably best you contact O2 directly to see what the issue is http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎10-02-2018

@Martin15051990 Did you pay on time? If you paid late have you made the payment in full & a reconnecting fee? Have you rebooted your phone to see if you have coverage

jonsie · ‎10-02-2018

Any payment you made won't clear over the weekend and if the payment was already late the automated system won't take weekends into account. Your best option is to contact customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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