Solved: Disconnected

K500monel · ‎09-08-2022

Hi. Been cut off this morning, I’ve now payed the outstanding amount. When will my phone go back on ?

gmarkj · ‎09-08-2022

Normally 24-48 hours @K500monel but if you contact the payment management team they might be able to confirm the payment and get it back on sooner.

You can either call them using Skype (see guide below) on 0800 902 0217 or message using social media if that is easier.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎09-08-2022

Normally 24-48 hours @K500monel but if you contact the payment management team they might be able to confirm the payment and get it back on sooner.

You can either call them using Skype (see guide below) on 0800 902 0217 or message using social media if that is easier.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2