Direct debit

[BeckyB]

I have recently cancelled two direct debits with my bank as they were set up by O2 without my consent. I already had an existing direct debit and it is still in place and working fine.

O2 have now contacted me, advising me to reinstate my direct debit.

Please advise. Thanks 

[Enlli · Accepted solution]

Not a good idea to simply cancel direct debits without checking what they are for. Try looking in your accounts in My O2.

Real danger now you will get a missed payment(s) logged against you leading to default and debt recovery.

Best to contact the 

Payment Management Team, they can be contacted on 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or use social media

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[gmarkj]

If you have recently upgraded or taken out a new contract then new debits would have been generated (and the old one will fall off).

If you have NOT signed up to anything then you need to check there has not been fraud on your account and you have not had a new deal taken out in your name @BeckyB