on 23-01-2024 11:52
I have just received a message from yourselves saying that you have cancelled my direct debit because you couldn’t take the funds out of my account. I have checked my account and there are sufficient funds in there and you have taken the money but refunded me straight away?
on 23-01-2024 11:55
This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks