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received SMS from o2 saying order has gone through. I haven't made an order

Shelaghna
Level 1: Joiner
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on ‎23-01-2024 11:24

on ‎23-01-2024 11:24

Received message saying my order has been confirmed but I did not place an order.

 

"Just confirming your order has gone through - thanks. Your order number is NC32124541, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

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MI5
Level 94: Supreme
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on ‎23-01-2024 11:40

on ‎23-01-2024 11:40

@Shelaghna 

If you migrated from Virgin it will be a billing alignment.

Check with O2 if unsure.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

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