Direct debit

[Anonymous]

I have paid my monthly bill by direct debit for years. The April  DD was not taken from my bank account despite there being plenty of money in the account. I rang O2 and they had no explanation but set up the DD again on the same bank account. It has not worked in May either. I have rung my bank and they say that both DD's are active and that the only reason that they would not be paid is if there was not enough money in the account and they confirmed there is.

Have rung O2 twice and do not get an explanation . Can anyone reassure me that this will be sorted out and how to get an explanation from O2? 

[MI5 · Accepted solution]

The best way to get a response @Anonymous is too raise a complaint.

O2 do have some historical issues with not taking or accepting payments from customers.

http://www.o2.co.uk/how-to-complain