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Direct Debit

JohhMendes86
Level 1: Joiner
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Good evening ! 
I’ve set up my payment method into Direct Debit on 5th November. 
Does anyone know how long it takes to start working ? My direct debit is due to 17th November. Thank you. 

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Cleoriff
Level 94: Supreme
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Hi @JohhMendes86 

 

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

  1. Device Plan - the cost of your phone or tablet
  2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month.

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.

For information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

https://www.o2.co.uk/help/account-and-billing/your-bill 

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112397 Posts
  • 801 Topics
  • 6693 Solutions
Registered:

Hi @JohhMendes86 

 

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

  1. Device Plan - the cost of your phone or tablet
  2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month.

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.

For information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

https://www.o2.co.uk/help/account-and-billing/your-bill 

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@JohhMendes86 

Timing wise it should be active in time for your next bill to be paid from it but I'd check with your bank to ensure it is active and available.

It's also possible that O2's system won't have caught up so check in your MyO2 to see if the payment method is by DD or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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